Council Tax, benefits and welfare - Coronavirus advice

Council Tax

It’s important that, if your circumstances haven’t changed, you continue to pay your Council Tax. Keep up your direct debit payments, or payment plan, as detailed on your bill. Your Council Tax pays for the essential services we provide for every Edinburgh resident.

Get help with paying

Let us know if you’re going to miss a payment or not pay the full amount. If you have any questions you can email us at [email protected].

You can contact us online to tell us about a change in your circumstances.

Make sure you’ve claimed all the benefits you’re entitled to. For working age families this is Universal Credit from the DWP and Council Tax Reduction from the Council.

Council Tax reduction

When you make a Universal Credit claim you must say that you’re happy for your data to be shared with the Council, and an application for Council Tax Reduction will then be processed.  

If you can’t claim Universal Credit, you must make a claim for Council Tax Reduction 

Payment recovery

If you can’t make a payment, or can only make a partial payment, we’ll defer any action to recover payment until July 2020, at the earliest.  We’ll also consider a special payment plan so that Council Tax due for 2020/21 is split over an appropriate time, that works for your individual circumstances.  

We’ve postponed recovery action for any new debt/arrears created from April to June 2020, then we’ll review our position.

We will also look at any arrears you might have and look at everything you owe us to avoid extra costs or charges.

Manage your account online

You can also register for our new online customer portal where you can view an account summary, check your balance, instalments and payments and switch to paperless billing. You can sign up for this service through our Council Tax online account.

Get in touch

Contact us at [email protected] and we’ll make sure you get all the support you’re entitled to.

Our Council Tax and benefits phone line is open 10am – 4pm Monday to Thursday and 10am to 3pm on Friday.

In an emergency, you can call 0131 608 1111, but please only use if your situation is urgent as we have overwhelming demand for our service and a much-reduced team.