Report a missed bin

We’re working hard to keep bin services running but some trucks haven’t gone out because of staff shortages. If you see our crews in the street please keep a safe distance from them of at least two metres. This is to protect them and you. Please visit the Scottish Government’s website for advice on social distancing.  We really appreciate your support at this time.

Kerbside glass collections (blue box) have been suspended - please do not report this as a missed collection

Before you report your bin as being missed please check

  • our current delays
  • your bin was on the kerbside from 6am until 10pm, your bin will not be classed as missed until after 10pm on your scheduled collection day
  • you have put your bin out on the right day - check your collection day
  • the lid is fully closed
  • the bin wasn't tagged as having the wrong items in it
  • access to the bin is not blocked by roadworks or parked cars.

Customers who use communal bins, that are shared by several homes, should not use this form. Please report a full or overflowing communal bin.

Step 1 - register with mygovscot myaccount

If you haven't already, you'll need to register with mygovscot myaccount. Need help with myaccount

Step 2

Blue box collections are currently suspended so this option is not available at the moment. Please remove your box from the street until we are able to start collecting again.

Report a missed bin

Step 3 – help

For issues check our help page or email customer care.

Contaminated bins

If your bin was labelled as contaminated, it had some items that do not belong in that bin. Please remove those items and put the bin out on your next collection day.

Bags left beside bins

We don't collect rubbish left beside bins as explained in our waste and cleansing policies.