Benefits and debt advice

The Advice Shop

We provide

  • help with welfare rights including income maximisation through welfare benefits, tax credits and grants

  • debt advice to resolve personal debt including credit cards, bank loans, rent arrears, personal loans, store cards, catalogues and mortgage arrears

  • help for people affected by cancer through information, advice and advocacy to access entitlements arising as a result of a cancer diagnosis and the extra costs of cancer.

Get debt or welfare benefits advice

Advice Line opening times

  • Monday, Wednesday, Thursday 8.30am to 4.30pm
  • Tuesday 10am to 4.30pm
  • Friday 8.30am to 3.40pm

If you need urgent advice about benefits or debt please call 0131 200 2360

Advice in person

If you are unable to use a phone or the internet, you can visit an advisor in person at the Community Resilience Centres (CRCs). To book call the Advice Line (details above) or at a CRC.

Community Resilience Centres

  • Wester Hailes - South West Locality Office, 10 Westside Plaza, EH14 2SP
  • West Pilton Gardens – North West Locality Office, 8 West Pilton Gdns, EH4 4DP
  • Captain's Road - South East Locality Office, 40 Captain’s Rd, EH17 8QF
  • Craigmillar - North East Locality Office, 101 Niddrie Mains Road, EH16 4DS
  • Leith - Criminal Justice/ Social Work Centre, Newkirkgate Shopping Centre Units C&D, Newkirkgate Shopping Centre, Edinburgh EH6 6AD

All the centres operate 9:15 - 16:15 Monday to Thurs and 9:15 – 16:00 on a Friday.

Advice Shop bulletin

Our bulletin has news and information about welfare rights and debt advice.

Download Advice Shop bulletins (PDFs)

Agencies providing welfare benefits and debt advice

Click the dots on the map below for services and contact details

Pink dotGP practices
Dark blue dotCitizens Advice Bureau
Light green dotHousing association
Dark green dotVoluntary sector
Light blue dotThe City of Edinburgh Council