Public welcome improvements to Council services

Satisfaction with how the Council manages local services has increased significantly over the last five years.

A major survey has shown that city residents are happier with environment and housing services, safety in their neighbourhood and community facilities. Edinburgh also remains highly regarded as a place to live, with 95% satisfied with the city as their home.

Council Leader, Cllr Jenny Dawe, said: "I'm very pleased to see that satisfaction with how we are providing vital services is increasing overall. This is thanks to the efforts made by the whole Council to keep the city clean, green and safe, as well as the investment we have made in facilities and support for children and vulnerable people. It's even more encouraging considering the major financial challenges we have faced.

The survey was carried out last October and November, with 5000 face-to-face interviews across the city. It highlights continuous improvement at a local level but suggests improvements are required particularly with road and pavement maintenance, and dealing with dog fouling. At a corporate level, the results point to a need to show value for money, good financial management, better communications with customers and more opportunities for customers to be involved in decision making.

Councillor Dawe added: "We know that the tram project has an impact on how people feel about the Council but I'm confident that the recent progress made will show itself in future surveys. We also responded to public feedback in our recent budget by investing in their priorities. However, we will continue to work hard, especially on how we communicate with our customers and those areas where we need to better."

Key results

Neighbourhood services

(Percentages refer to the numbers satisfied with a service)
  •     Management of neighbourhoods overall: 5 year trend +11% (2011 - 74%, 2007 - 63%)
  •     Refuse collection: 5 year trend +4% (2011 - 87%, 2007 - 83%)
  •     Recycling facilities: 5 year trend +15% (2011 - 79%, 2007 - 64%)
  •     Street cleaning: 5 year trend +5% (2011 - 72%, 2007 - 67%)
  •     Street lighting: 5 year trend - no significant change (2011 - 85%, 2007 - 84%)
  •     Maintenance of roads: 5 year trend - no significant change (2011 - 53%, 2007 - 51%)
  •     Maintenance of pavements: 5 year trend +5% (2011 - 56%, 2007 - 51%)
  •     Public transport: 5 year trend +5% (2011 - 88%, 2007 - 83%)
  •     Vandalism and graffiti: 5 year trend +15% (2011 - 71%, 2007 - 56%)
  •     Anti-social behaviour: 5 year trend +14% (2011 - 67%, 2007 - 53%)
  •     Neighbour disputes: 5 year trend +13% (2011 - 72%, 2007 - 59%)
  •     Dog fouling: 5 year trend +12% (2011 - 56%, 2007 - 44%)
  •     Nursery schools: 5 year trend +13% (2011 - 81%, 2007 - 68%)
  •     Primary schools: 5 year trend +10% (2011 - 84%, 2007 - 74%)
  •     Secondary schools: 5 year trend +11% (2011 - 77%, 2007 - 66%)
  •     Library services: 5 year trend +3% (2011 - 90%, 2007 - 87%)
  •     Social and leisure: 5 year trend +5% (2011 - 65%, 2007 - 60%)
  •     Parks and greenspace: 5 year trend +9% (2011 - 80%, 2007 - 71%)
Among council tenants only
  •     Improvements to property: 5 year trend +32% (2011 - 83%,    2007 - 51%)
  •     Repairs to property: 5 year trend +22% (2011 - 80%, 2007 - 58%)
  •     Internal condition: 5 year trend +15% (2011 - 82%, 2007 - 67%)
  •     External condition: 5 year trend +13% (2011 - 80%, 2007 - 67%)
  •     Ease of paying rent / way you normally pay your rent: 5 year trend +12% (2011 - 91%, 2007 - 79%)
  •     Dealing with anti-social behaviour: 5 year trend +15% (2011 - 62%, 2007 - 47%)

City-wide

Due to a change in survey methods, the figures for city-wide perceptions are not comparable between 2011 and 2007. The most recent figures for these are:

% satisfied with:

  •     Management of the city - 46%
  •     Edinburgh as a place to live - 91%
 % agreed that the Council:
  •     Displays sound financial management - 18%
  •     Delivers good value for money for its citizens - 31%
  •     Puts its customers first - 37%
  •     Cares about the environment - 73%
  •     Provides protection and support for vulnerable people - 40%

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