Edinburgh residents happier than ever with Council services

Residents of Edinburgh are more satisfied than ever with local Council services according to new research.

Over 5,000 people took part in the survey, which was carried out between September and November 2009, making it one of the biggest and most robust surveys of its kind in the UK.

Overall, 81% of people are happy with the way the Council is managing neighbourhoods and frontline services, an 18% increase compared with three years ago.

Since 2007 satisfaction has risen by:

  • 35% on improvements to Council houses
  • 27% on dealing with vandalism and graffiti
  • 27% on dealing with street litter and rubbish
  • 25% on dealing with dog fouling
  • 22% on dealing with anti-social behaviour
  • 16% on maintenance of pavements

Changes in how the Council runs its neighbourhood operations mean that local offices are able to target issues which are of concern to residents, such as street cleanliness and graffiti. Local days of action have had an impact by increasing the visibility of council staff such as community safety officers and environmental wardens. There has also been an investment of nearly £50M in roads in the last three years.

Council Leader, Cllr Jenny Dawe, said: "These results show that Edinburgh's method of delivering services at a neighbourhood level is really working. I'm delighted that satisfaction has increased with so many different services. We are doing the right things in the right way and delivering on what people want. And of course, as ever, there are always areas where we can improve."

Note for editors

The Neighbourhood Survey is a key tool for measuring customer satisfaction with the way the Council is managing their neighbourhood and tackling local issues. The focus of the survey is on local services (particularly those provided by Services for Communities), priorities for improvement and quality of life indicators.

The survey results are contained in a report headed Neighbourhood Research Findings 2009 which is to be reported to the Policy and Strategy Committee of the City of Edinburgh Council on 23 March 2010.

The survey focuses mainly on services which support SfC's key objectives which are to make Edinburgh Clean, Green, Safe, Well-housed, Well-maintained, Well-informed and Well-engaged.

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