Edinburgh Trams recruiting Ticketing Services Assistants

Edinburgh Trams is currently recruiting for a number of Ticketing Services Assistants (TSAs) to join the team in advance of the launch of passenger services next year.

Fifty-two positions are available and the role will involve carrying out ticket inspections on board Edinburgh Trams and ensuring that all passengers travelling on the service have paid for their journey. As part of their role, TSAs will also be required to provide customer service advice and guidance to the public on the tram service.

The recruitment of these positions will largely complete the Edinburgh Trams team, which is now preparing for next year’s passenger services launch.

Around 130 staff in total will work in a variety of different roles within Edinburgh Trams once the service goes live. Recruitment for these positions has so far seen tram drivers, controllers and administrative staff, among others, appointed. Earlier this year 1336 people applied for 57 tram driver and controller positions with Edinburgh Trams.

Councillor Lesley Hinds, the city’s Transport Convener, said: “Understandably there has been a focus on the role that tram drivers will play in the launch of the new service and we were overwhelmed at the amount of interest in these positions. However we need a whole team to help ensure the smooth running of the new tram service and TSAs will play a vital part in this. They will be the face of the service, dealing directly with the public on a daily basis, and so we’re looking for personable, professional people who will help us to deliver an efficient and customer focused tram service for Edinburgh.

“This is an exciting phase in the project with preparations for the launch of passenger services beginning to move up a gear. The target for service launch is May 2014 but we’ll bring this forward if we can. It’s important to recognise the significance of this testing, commissioning and staff training programme. There is much to be done and it’s vital that we are as prepared as we can be before passenger services begin.”

Applications are now open and interviews will be held over the next couple of months. Start dates for this role will be staggered from early January through to March 2014.

Successful candidates will initially be required to undergo a period of comprehensive training to prepare for the launch. They will work on a rota system with an average of 40 hours a week, over seven days. The starting salary for the role is £17,000 p/a.

Ticketing Services Assistants will work towards delivering a top quality service for the people and visitors of Edinburgh, helping to make ‘Trams in Edinburgh’ into a customer focused service that is efficient and operationally effective.

Tom Norris, Edinburgh Trams General Manager, said: 

"With passenger service fast approaching there’s a growing excitement and team spirit at Edinburgh Trams and I’m sure our new additions will only add further to this. We are looking for applicants who are professional and committed and with these customer-facing roles, it’s also important that we recruit people who want to enjoy their job and have fun. This is a chance to be a part of the future of transport in Edinburgh, to be able to say you were part of the team when Trams returned to the city’s streets."
Apply now at http://www.edinburghtramscareers.com/.

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