Report a missed bin
Check your calendar on our household rubbish, garden and food bin collection directory to find your collection day.
Before you report your bin as being missed please check
- our current delays page
- your bin was on the kerbside from 6am until 10pm. Your bin will not be classed as missed until after 10pm on your scheduled collection day
- you have put your bin out on the right day - check your calendar on our household rubbish, garden and food bin collection directory.
- the lid is fully closed
- the bin wasn't tagged as having the wrong items in it
- access to the bin is not blocked by roadworks or parked cars.
Customers who use communal bins, that are shared by several homes, should not use this form. Please report a full or overflowing communal bin.
If your bin was labelled as contaminated, it had some items that do not belong in that bin. Please remove those items and put the bin out on your next collection day.
Bags left beside bins
We don't collect rubbish left beside bins as explained in our extra waste policy.