We aim to offer a high quality service to everyone and we welcome complaints, comments and suggestions from all of our customers.

If you don’t like the service we offer, say so. If it’s OK, tell us where improvements could be made and what you would like to see more of. Let us know about other issues you feel should be included which would be of benefit to everyone using the service.

It is also important that we tell you about the complaints we have received.

Here are some useful links to help and inform you:

• City of Edinburgh Council Customer Care Charter (pdf)

• How to make a complaint online

• Culture and Leisure contacts

• Culture and Leisure - Top 5 complaints received (July 2004 – September 2004)
  
  

You will require Adobe Acrobat Reader to view the pdf form on this page, this can be downloaded free.