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Home >  Environment >  Planning and buildings >  Building Standards >  Customer Charter
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Customer Charter

The aim of this Customer Service Charter is to inform you about:

  • The purpose of Building Standards
  • The services we provide
  • The Standard of service we expect to provide
  • Our measurable performance targets
  • Customer Feedback
  • The monitoring of our performance
  • The standard of service we expect from our customers
  • How to complain if you do not receive the service you expect
  • How to make suggestions for improving the service
  • How to contact us

Downloads
Some of the files might be in PDF format - download Adobe Reader
Adobe Acrobat (application/pdf) Building Standards and Public Safety Customer Charter (138 kB)

Contacts
Name: Building Standards, Corporate Property and Contingency Planning, City Development
Address: Waverley Court, Business Unit G3, 4 East Market Street, Edinburgh, EH8 8BG
Tel: 0131 529 7826 (Central)
Tel: 0131 529 4655 (South)
Tel: 0131 529 4644 (North)
E-mail: buildingwarrant.applicati

Related links
General Building and Property Information
Building Work that may not require a Building Warrant/Completion Certificate
Unauthorised building works
   
   © The City of Edinburgh Council, City Chambers, High Street, Edinburgh, EH1 1YJ, Gen. Enq: 0131 200 2323, justask@edinburgh.gov.uk
Disclaimer | Privacy        Last updated: 08/07/2008