homeworks - your suggestions, comments and complaints

Tell us about your suggestions, comments or complaints by:

• giving us a call on 0131 529 7240;
• emailing us at homeworks@edinburgh.gov.uk;
• writing to us at Homeworks contact address.

If you’re not happy with how your complaint has been handled, you can contact:

Alternatively, you can contact the City of Edinburgh Council Customer Care team using the online Comments and Complaints form.

For more information about how to make a complaint see the City of Edinburgh Council’s complaints procedure.

some of the comments we’ve already had

Here’s some of the comments we’ve had from people who’ve had adaptations completed recently.

Adaptation comments:

“The service was extremely helpful, fully explained and has improved my life 100%...”   -   Mr B, 22 July 2009 - Council

”I was certainly WOWED…what a wonderful help it is. Thank you.”  -   Mr Maxwell, 3 Aug 2009 - Grant

”I am very satisfied with my bathroom/shower room. It has made my life so much easier, the difference is unbelievable. I can never thank you enough and your workers were excellent…”  -   Mrs McCall, 28 July 2009 - Grant

Homeowner advice comments:

“I have found your service very useful and the people I have talked to have not used jargon! Thank you very much.”   -  unknown, April 2009

“…helpful and friendly service. Thank you.”  -  unknown, April 2008

Did we WOW you?

You can nominate a member of staff for providing you with great service. It’s easy to nominate them – you can:

• pick up a nomination form in the local neighbourhood office or your local library;
• you can visit the website at www.thewowawardswebs.co.uk/edinburghsfc or;
• you can email wow.awards@edinburgh.gov.uk