Looking after Edinburgh's roads and cycleways is the responsibility of The City of Edinburgh Council's Services for Communities Department. It is an enormous task with over 1,268 km of roads to care for as well as around 128 km of cycle ways, 180 sets of traffic lights, 240 pelican crossings, 60,000 street lights and 40,000 road gullies.
To help us maintain all this Freephone CLARENCE 0800 23 23 23 was set up in 1990 by Lothian Regional Council, and is now run by The City of Edinburgh Council on behalf of Edinburgh, East Lothian and Midlothian Councils.
CLARENCE is the Customer Lighting And Roads ENquiry CEntre, a call centre set up to allow you to quickly and easily report any road and lighting defects and hazards. You can call CLARENCE free on 0800 23 23 23.
CLARENCE is here to help you report a wide range of daily faults and hazards. This one number is all you need to know to get help with:
Roads and Pavements
Street Lights
Traffic Lights
Blocked Road Drains
How to Report a Fault
Roads and pavements
Damaged pavements and potholes on the roads can cause injury to pedestrians and damage to vehicles. There is an even greater danger to children, older people and cyclists. To arrange repairs call CLARENCE ON 0800 23 23 23.
Street lights
Broken street lights make our streets dark, causing even the shortest journeys to be more worrying. If you see a street light out of order - either due to vandalism or malfunction - get it fixed by calling CLARENCE on 0800 23 23 23
REMEMBER - Live electrical wires can kill. If you see exposed wires on street lights, call CLARENCE immediately and we will make this repair a top priority.
Please try to quote the column number when reporting street lighting faults - it helps for a speedier repair.
Traffic lights
When these are out of order they cause delays, traffic jams and accidents. When you call us on 0800 23 23 23 and tell us of any defective traffic signals or pedestrian crossings, we will get things moving again.
Blocked road drains
Blocked gullies are a problem as rainwater causes flooding when it can't drain away. If you see a problem call CLARENCE on 0800 23 23 23.
As there are so many potential problem areas, we need your help to let us know of any road and lighting hazards you see. By calling CLARENCE free on 0800 23 23 23 you can help us deal with the problem.
We all want to walk, cycle and drive safely and comfortably and CLARENCE can help us achieve this. So when you see a problem, don't ignore it - report it to CLARENCE!
How to report a fault
When you see a problem, take a note of what it is and where it is. Call CLARENCE on 0800 23 23 23 and our staff will ask you a few brief questions as to the type of problem and its location. When reporting a street lighting fault please try and quote the number printed on the lighting column. The freephone number is open between 8.00am and 8.00pm Monday to Friday and your call is free.
Our staff are highly trained in using the CLARENCE system and will quickly get information from you on the type of problem, its location and how urgent it is. From this information, a report will be sent immediately for action. When we take your details, your report will get a unique reference number.
Alternatively, email CLARENCE and we will do the rest. We need you to continue to help us by telling us of potential hazards you see in the community.
Information on public transport
For information on Public Transport call National Traveline Service - for all local bus and train information, 0870 608 2 608. For Concessionary Travel phone 0800 23 23 23
