How to contact Revenues and Benefits

Post:

City of Edinburgh Council
Revenues and Benefits Division
PO Box 12331
EDINBURGH
EH11 3YR

In person:

249 High Street, Edinburgh, EH1 1YJ

Important information about the closure of Chesser House public counter

Neighbourhood offices:

Central: 1 Cockburn Street, Edinburgh, EH1 1BJ
North: 8 West Pilton Gardens, Edinburgh, EH4 4DP
South: 40 Captain’s Road, Edinburgh, EH17 8HN
East: 86 Niddrie Mains Road, Edinburgh, EH16 4DT
South West: 10 Westside Plaza, Edinburgh, EH14 2ET

Opening times:

249 High Street:

Monday, Wednesday and Thursday: 8.30am - 4.30pm
Tuesday: 10.00am - 4.30pm
Friday: 8.30am - 3.00pm

If you call at 249 High Street before 11.30am the waiting time is likely to be less.
Neighbourhood offices remain open until 5.00pm from Monday to Thursday and to 3.40pm on Friday.
(All offices, apart from 249 High Street, run an appointment system)

e-mail:

revenuesbenefits@edinburgh.gov.uk (remember to include your address and reference number in the e-mail.)  Full-time students requiring student discount, exemption or other enquiries can email revenuesbenefits.students@edinburgh.gov.uk

Online:

www.edinburgh.gov.uk (click on ‘A-Z’ or use the ‘Search’ facility.)
View your Council Tax account at: https://myaccount.edinburgh.gov.uk/
You can also apply for Housing Benefit and / or Council Tax Benefit at: https://benefitsonline.edinburgh.gov.uk/cec_hctb_10/

Phone / Fax:

Phone: 0131 469 5000  Fax: 0131 469 5010

Monday, Wednesday & Thursday: 8.30am - 5.00pm
Tuesday: 10.00am - 5.00pm
Friday: 08.30am - 3.40pm

Customer Feedback:

We aim to provide services of the highest quality. If you have a complaint or suggestion, please contact us using any of the above methods.  If you wish, you can ask for a ‘Make Contact’ form. Where possible, we will try to sort out your query immediately.

If we can’t, we will respond to you within 10 working days or keep you updated with the reason for any delay. Our response should tell you clearly what to do next if you are still not happy. We will record and monitor all complaints and use the information to improve our services.