Revenues and Benefits customer service standards

The Revenues and Benefits division provides services to the general public, elected members, the Department for Work and Pensions, registered social landlords and the Council management team.

The following information shows how the division will deliver its service standards to its key stakeholders.

Communications strategy with effect from 1st April 2010

Appeals team service standards with effect from 1st April 2012

Banking Team Service Standards with effect from 1st April 2012

Contact centre service standards with effect from 1st August 2012

Council tax service standards with effect from 1st April 2012

Housing benefit and Council tax benefit service standards 1st April 2012

Non-domestic (business) rates service standards with effect from 1st April 2012

Accounts receivable service standards with effect from 1st April 2011

Benefit investigation team service standards with effect from 1st April 2011

Overpayments recovery team service standards with effect from 1st April 2012

Public counter service standards with effect from 1st April 2011

Scan centre service standards with effect from 1st April 2012

Visiting team service standards with effect from 1st April 2012

The following information shows how the division has delivered on performance to its key stakeholders.

Revenues and Benefits Contact Centre customer survey 2012

Revenues and Benefits Contact Centre customer survey results 2012

Revenues and Benefits annual performance report 2010/11

Council tax and housing benefit customer survey 2012 results

Council tax and housing benefit customer survey 2012 action plan

Council tax and housing benefit customer survey 2012 results (public sector)

Non-domestic (business) rates customer survey 2012

Public counter customer questionnaire results 2012

Public counter customer questionnaire suggestions implemented