Revenues and Benefits customer service standards

The Revenues and Benefits division provides services to the general public, elected members, the Department for Work and Pensions, registered social landlords and the Council management team.

The following information shows how the division will deliver its service standards to its key stakeholders.

Communications strategy with effect from 1st April 2010

Appeals team service standards with effect from 1st June 2011

Contact centre service standards with effect from 1st April 2011

Council tax service standards with effect from 1st April 2011

Housing benefit and Council tax benefit service standards 1st April 2011

Non-domestic (business) rates service standards with effect from 1st April 2011

Accounts receivable service standards with effect from 1st April 2011

Benefit investigation team service standards with effect from 1st April 2011

Overpayments recovery team service standards with effect from 1st April 2011

Public counter service standards with effect from 1st April 2011

Visiting team service standards with effect from 1st April 2011

The following information shows how the division has delivered on performance to its key stakeholders.

Revenues and Benefits Contact Centre customer survey 2011

Revenues and Benefits annual performance report 2010/11

Council tax and housing benefit customer survey 2011 results

Council tax and housing benefit customer survey 2011 results (public sector)

Non-domestic (business) rates customer survey 2010