Payments & Procurement Services conducts an annual survey to find out about it's customers needs, preferences and perceptions. Our overall customer satisfaction has increased from 82% in 2010 to 89% in 2011.
As part of our aim to improve customer services we conduct an annual mystery shopper exercise. The results are available for you to view.
The service standards for Payments Unit are available for you to view.
We welcome feedback. You can make a complaint, compliment or suggestion by using the Council's online form.