Customer Information
Available Information
Annual Customer Survey results
Payments & Procurement Services conducts an annual survey to find out about it's customers needs, preferences and perceptions. Our overall customer satisfaction has increased from 82% in 2010 to 89% in 2011.
Newsletters
One of the methods we use for communicating and keeping customers informed is to issue quarterly newsletters.
Annual Mystery Shopper exercises
As part of our aim to improve customer services we conduct an annual mystery shopper exercise. The results are available for you to view.
Customer Care Service Standards
The service standards for Payments & Procurement Services and Insurance Services are available for you to view.
Customer Feedback
We welcome feedback. You can make a complaint, compliment or suggestion by using the Council's online form.
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Information for Suppliers
