Supplier invoice payment queries

The Payments Unit is committed to ensuring that all our suppliers receive a first class service.

 However, payments may be delayed as a result of:

• Invoices being sent to the wrong address
• Invoices that do not have an official Council purchase order number
• Invoices that have an incorrect price or incorrect quantity information
• Dissatisfaction with the goods or services that have been supplied
• A dispute with the invoice.

A disputed invoice generally contains either insufficient or inaccurate information that leads to a delay in payment.

If you have a query relating to an outstanding invoice, please have either the invoice number or the Council's purchase order number available. Or if your query is concerning a payment we have made to you, please have the BACS reference number or cheque number available when contacting us.

Please Note: The Payments Unit has a single point of contact for all enquiries. When phoning please contact 0131 529 4729 or email suppliers.customercare@edinburgh.gov.uk