Building Standards National Customer Charter and Balanced Scorecard

The Building Standards National Customer Charter

The aim of the Customer Charter for Building Standards is to inform you about the aims of Building Standards and the services we provide. It includes a link to the Planning and Building Standards Customer Service Charter which sets out the standard of service we expect to provide and measurable performance targets.

Building Standards Verification Annual Performance Report

The performance report provides information about the local authority building standards service, communicates the vision and strategy, and sets out performance against strategic goals and targets.  The latest report can be downloaded below.

The Building Standards Balanced Scorecard

The Balanced Scorecard for Building Standards is a strategic planning tool that is used in business organisations to improve internal and external communications, and monitor performance against strategic goals.

Building Standards verifiers in Scotland are required to use the balanced scorecard as a way of managing, monitoring, reviewing and developing strategies to improve the service we provide. There is a focus on the three core areas

  • quality customer experience
  • operational and financial efficiency
  • professional expertise and technical processes.

Download the latest Balanced Scorecard below.

Continuous Improvement Plan

As part of the Balanced Scorecard, the Council is required to publish it Continuous Improvement Plan for each quarter. Find these below.

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