How we assess your needs

The agreed criteria

When we assess your needs we look at your individual circumstances.  Then we use eligibility criteria to decide if you have priority needs.

We usually look at

  • personal safety 
  • personal care and domestic tasks
  • family and social responsibilities
  • carer needs.

We consider the risks to your safety and independence if you do not get help.  We will decide if your needs are

  • critical or substantial
  • moderate or low.

We will prioritise your support if you have critical or substantial needs. We can also help you get support to stay independent, if your needs are moderate or low.

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