Contact Council Tax and benefits

Send a Council Tax or benefits enquiry


Call our automated phone line to get support at any time. This can transfer you through to an advisor during office hours, or let you leave a message at other times. We aim to respond to messages within 2 days.

0131 608 1111

We are open on

  • Monday, Wednesday and Thursday from 8.30am to 5pm
  • Tuesday from 10am to 5pm
  • Friday from 8.30am to 3.40pm.

Calls are charged at the local rate.


This is our mailing address. Please don't send post to our office address.

The City of Edinburgh Council
Income and Benefits division
PO Box 12331

In person

Visit our local offices. Opening hours are

  • Monday, Wednesday and Thursday from 8.30am to 4.30pm
  • Tuesday from 10.00am to 4.30pm
  • Friday from 8.30am to 3.40pm.

In our local offices we may not have an expert available to see you at all times. In these circumstances you may need to wait to speak to someone skilled in your question or arrange to come back at a later time. We do experience busy times from 11.30am to 2pm so you may have a longer wait during these times.

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  • The City of Edinburgh Council will only use this email address to respond to any issues raised.