Contact Council Tax and benefits

The easiest way to contact us is to complete our enquiry form below.

Send a Council Tax or benefits enquiry


Call our automated phone line to get support at any time. This can transfer you through to an advisor during office hours, or let you leave a message at other times. We aim to respond to messages within two days.

0131 608 1111

We are open on

  • Monday, Wednesday and Thursday from 8.30am to 5.00pm
  • Tuesday from 10.00am to 5.00pm
  • Friday from 8.30am to 3.40pm.

Calls are charged at the local rate.


This is our mailing address. Please don't send post to our office address.

The City of Edinburgh Council
Income and Benefits division
PO Box 12331

In person

If you would like to speak with someone in person you can make an appointment at one of our locality offices by calling 0131 529 5050. This will allow the team to book you in with one of our advisors.

Our opening hours are 

  • Monday, Wednesday and Thursday from 8.30am to 4.30pm
  • Tuesday from 10.00am to 4.30pm
  • Friday from 8.30am to 3.40pm.

Your appointment will be between one of these times. You can choose the location of your appointment when you call.

Do you have any comments about this page?

Help us improve

  • The City of Edinburgh Council will only use this email address to respond to any issues raised.