Make a suggestion or complaint

Complain or comment about Council services

You can make a comment or complaint about any of our services as per below.

Social work and social care

You can comment or complain about social care or social work services, for an adult or a child through Social work advice and complaints.

Councillors

Complaints about Councillors must to be made in writing to the

Commissioner for Ethical Standards in Public Life in Scotland.

Education services

You can also make a comment or complaint about education services.

All other services

To complain or comment about any of our other services, please use our make a suggestion, compliment or complaint online form.  If you would prefer to contact us by phone, please call

0131 200 2300

We are here between 8.30am and 5pm Monday to Thursday and 8.30am until 3.40pm on a Friday.  

Write to us at:

Customer Care Team, The City of Edinburgh Council, C.3, Waverley Court, 4 East Market Street, EH8 8BG

customer.care@edinburgh.gov.uk

Emergencies

If you need to contact us about an emergency or something urgent outside these hours, please call  

0131 200 2000

How we deal with a complaint

Please download our Complaints Procedure below for details. We follow the Scottish Public Services Ombudsman's code. We will do our best to resolve your complaint and we will make sure you know what to expect at each stage.

We will respond to you within five working days if we can, or contact you if we need more time.

You can download our recent complaints performance figures below. 

If you are not satisfied

You can ask us to review your complaint. We will then appoint a senior Council officer to do this. We will tell you who this is and respond to you within 20 working days.

If your complaint is complex, we may need more time, in which case we'll contact you to agree a different date.

If you're still not satisfied

As a final stage you can contact the Scottish Public Services Ombudsman.

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