Make a suggestion or complaint
Complain or comment about Council services
You can make a comment or complaint about any of our services as follows
Social work and social care
You can comment or complain about social care or social work services, for an adult or a child through
Complaints about Councillors must to be made in writing to the
You can also make a comment or complaint about education services.
All other services
To complain or comment about any of our other services, please use our
0131 200 2300
We are here between 8.30am and 5pm Monday to Thursday and 8.30am until 3.40pm on a Friday.
If you need to contact us about an emergency or something urgent outside these hours, please call
0131 200 2000
How we deal with a complaint
Please download our Complaints Procedure below for details. We follow the Scottish Public Services Ombudsman's code. We will do our best to resolve your complaint and we will make sure you know what to expect at each stage.
We will respond to you within five working days if we can, or contact you if we need more time.
You can download our recent complaints performance figures below.
If you are not satisfied
You can ask us to review your complaint. We will then appoint a senior Council officer to do this. We will tell you who this is and respond to you within 20 working days.
If your complaint is complex, we may need more time, in which case we'll contact you to agree a different date.
If you're still not satisfied
As a final stage you can contact the Scottish Public Services Ombudsman.