Compliments, enquiries, suggestions or complaints

Make a suggestion, compliment or complaint

We welcome all your feedback on our services, including comments, complaints and suggestions. You can use this form to complain about any service except social care, education, or a Councillor.

If you want to make a named complaint, you will need to register or sign in, then return to this page to fill in the form.

If you want to make an anonymous complaint, you do not need to register or sign in. If you are already signed in you will need to sign out.

Make a suggestion, compliment or complaint

You can also contact us by phone or email, or write to us at the address below

0131 200 2300

We are here between 8.30am and 5pm Monday to Thursday, and 8.30am until 3.40pm on a Friday.


If you need to contact us about an emergency or something urgent outside these hours, please call

0131 200 2000

Other complaints

Some of our services use separate forms to take complaints. You may wish to

When behaviour makes it difficult for us to manage complaints

Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our policy on Managing Customer Contact in a Fair and Positive Way explains what we do when this happens. You can download it below.

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  • The City of Edinburgh Council will only use this email address to respond to any issues raised.