My account help

1.  How do I change the email address on My account?

Sign into your account. Once you are signed in, scroll down to My details and click on change link beside email address.

Please note - if your email is also your username and you want to change it, see question 7 below.

2. How do I reset a forgotten password?

Visit this page to reset you password. Complete the form and submit. A new, temporary password will be generated and sent to your registered email address.  If you don't see the email with the temporary password in your inbox, please check your spam mail folder as it may have been automatically filed here by the email service provider. 

3. How do I reset a forgotten username?

Visit this page to reset your username.  Complete the form and submit. An email with a username reminder will be sent to your registered email address. If you don't see the email with the username reminder in your inbox, please check your spam mail folder as it may have been automatically filed here by the email service provider. 

4. How do I change the address I registered on My account?

Sign into your account. Once you are signed in, scroll down to My details and click on change link beside your address.

5. How do I change my name on My account?

Sign into your account. Once you are signed in, scroll down to My details and click on change link beside your name.

6.  What if My account is locked?

Your account will be locked for 30 minutes if too many unsuccessful attempts to log in have been made.  Once the account unlocks, you could reset your username or your password - see 2 and 3.

7. Can I change my username?

To do this

Please note - if your email is your username and you want to change it, follow the instructions above, but if you want to change the email we use to contact you see question 1.

8. What should I do if temporary password is not working?

The temporary password is case sensitive and must be entered exactly as shown. You should try and enter the temporary password manually but if you are copying and pasting it, please take care not to accidentally copy an extra space.

Tick the show characters box on the sign in page, which will show all the password characters being entered.

If you are still unsuccessful, you could request a new temporary password - see question 2.  

Please note - once a new, temporary password is generated, all previous temporary passwords will expire and will not be accepted.

9. How do I revoke my consent or delete account?

To complete either process

  • sign in to mygovscot myaccount
  • click on either Consent or Delete account tab
  • in the Consent tab, click on Withdraw under the City of Edinburgh Council
  • in the Delete account tab, read the warning message and if you wish to continue click the Confirm button.

Please note -  you cannot revoke consent or delete your account on edinburgh.gov.uk and we cannot do this on your behalf as this is the service provided by the Scottish Government.

10. What are the requirements for creating a new password?

Password should

  • have minimum 8 characters
  • have at least one lower case letter (a-z)
  • have at least one number (0-9)
  • have at least one special character out of these acceptable characters ($ & ( ) * , @ [ ] ^ _ { } ~ £ ) or a space
  • may contain a space but this cannot be at the start or the end

Please note -  do not use any other special characters not included on this list, (for example, ! " % or +) and also please make sure you don't accidentally leave a space at the beginning or end of the password.

Do you have any comments about this page?

Help us improve edinburgh.gov.uk

  • The City of Edinburgh Council will only use this email address to respond to any issues raised.