Customer Charter for Building Standards

The aim of the Customer Charter for Building Standards is to inform you about:

• The purpose of Building Standards
• The services we provide
• The Standard of service we expect to provide
• Our measurable performance targets
• Customer Feedback
• The monitoring of our performance - download last years performance statistics
• The standard of service we expect from our customers
• How to complain if you do not receive the service you expect
• How to make suggestions for improving the service
• How to contact us