Planning and Community Engagement

To inform how we engage with people on Planning issues across the city we sought initial views on what planning issues are of interest to our customers and how best to communicate with our customers.  The outcomes from the recent survey have been summarised and will be used to inform a review of how to improve the way in which the Planning Service engages, consults and communicates with everyone on issues that are important to them to ensure that:

• They feel fully informed, consulted and involved, and
• Their views are heard and used to develop, enhance and improve the Service and outputs.

Two Customer Focus Groups have been held.  The outcomes of the groups will be posted here in due course.  These will be used to inform a review of the Planning Service charter to help deliver effective and genuine engagement for everyone who uses the Planing Service.

If you have any queries about the survey or the Focus Groups please email  planning.delivery@edinburgh.gov.uk or call 0131 469 3552