Garden waste collection service - terms and conditions

1. The service

These terms and conditions relate to the chargeable garden waste recycling collection service provided by the City of Edinburgh Council for the collection of compostable household garden waste. The service will operate on a fortnightly basis as advertised by the Council online on the garden waste page.

2. Eligibility

The service may be provided to any household in the Council area if it is operationally viable for us to do so. However please note that the service is not available to those households eligible to receive the garden waste recycling collection provided by Tiphereth / Colinton Community Compost.

A household is defined as any premises registered for Council Tax purposes as a domestic property.

3. Registration and payment

Prices will be set annually.

In order to receive the service you must first register your bin and pay an annual charge for the service. This requires a mygovscot account.

There will be set periods during the year when it is possible to register to join the service. We will advertise the periods during which you can register to join the service on the website at the address above. The full annual charge will still apply for that part year. There is no discount for part years.

Registration and payment is via the Council’s website. If you are not able to use the website, alternative payment and registration is available at Council self service kiosks in locality offices or by phone. Free public internet access is available at the Council’s libraries.

If you change your mind, you may cancel the registration at any time, by sending an email with your details to

waste@edinburgh.gov.uk.

If you cancel within 14 days of registration you will receive a full refund. Please note that if you cancel after 14 days of registration you will not receive a refund.

A permit sticker will be issued for each bin you have registered and paid for see also section 4. This must be displayed on the back of each bin, below the handle.

4. Shared bins or multiple bins at a specific property

If you wish to share a bin with one or more neighbours, you must agree one person who will register and pay for the collection service. It will be the responsibility of that group of neighbours to arrange their own payments among themselves and to ensure the bin is presented on the correct days.

There is no limit to how many bins you can register and pay for at an address. The annual charge will be applied for each bin.

It is your responsibility to ensure you have the correct number of bins and to order the bins from us if you do not already have them. There is no charge for the bins themselves, or for ordering bins from the Council.

5. Exemptions from payment

There are certain exemptions which mean you may not have to pay for the service. However, you must still register as above to receive the service. We reserve the right to cross reference requests for replacement bins against the customer database for the garden waste collection service.

The exemptions are the houshold

  • qualifies for Council Tax Reduction formerly called Council Tax Benefit
  • is registered for Council Tax discount or exemption because someone who lives in the property has been classed as severely mentally impaired
  • is in receipt of Garden Aid but is exempt from paying for that service.

There is no exemption or reduction for Single Occupancy Council Tax Discount or other Council Tax related discounts or exemptions. For example a household occupied solely students must register and pay for the service.

6. Service period

The service operates on a fixed 12 month period each year which will be advertised on the garden waste page. There are set periods for registration during the year. You may join the service during that 12 month period but the full annual charge will apply. There is no discount for part years.

It is necessary to register and pay for the service each year.

7. Presentation

The householder must present the bin or bins on the day of collection in compliance with the Council’s waste collection policies. The bin must be presented at the collection point by 6am, with the permit sticker clearly visible to the collection crew. For example with the handle pointing out.

In particular, the bin must be presented at the kerbside outside your property, with the lid closed. No additional waste will be collected.

If you have registered for an assisted collection the bin will be collected from the location agreed with us, and will be returned there after emptying.

8. Contaminated or overweight bins

The collection service is provided only for the collection of a defined list of compostable garden wastes as outlined in our garden waste policy, our promotional materials and our website. If any other waste is contained in the bin it will not be collected. Collection crews will record the bin as contaminated. Council staff may examine bin contents to ensure that other waste is not present.

If the bin is overweight, it cannot be collected for safety reasons, and the vehicle lifting mechanism will reject it. Collection crews will record this on their round.

It will be the sole responsibility of the householder to remove any contamination or excess weight from the bin, and present the bin on the next collection day.

9. Non-collection of bins

We will make every effort to comply with the agreed collection schedule. Collection crews will record when bins are not presented, where the contents are contaminated, or are too heavy to lift. No refund will be made for bins which are not collected for these reasons.

Crews will only empty bins which display the correct permit sticker.

The Council may from time to time make changes to the collection schedule, either as a result of new collection routes, festive periods or for other reasons. We will write to you in relation to ongoing changes to collection days. Other events such as Christmas arrangements will be advertised on our website.

We do not give refunds for missed collections but seek to rectify the failure if it results from our actions. If you notify us by the end of the following working day that we have not emptied your bin and this appears to be an error on our part we will return to empty your bin within two working days. You must notify us of any missed collection by logging this on the Council website or by calling the Council call centre.

Where we are not able to operate the service as a result of external factors such as extreme weather or industrial action, we will advertise on the website how we will address this issue.

If we are prevented from accessing your bin as a result of access issues for example roadworks the crews will record this and we will seek to return as soon as possible.

If we are prevented from emptying your bin by factors within our control for example vehicle failure we will seek to return within two working days.

10. Replacement bins

If you require a replacement bin as a result of loss or damage you must request one online. There is no charge for this. You can only order a bin if you have paid for it to be collected.

11. Change of address

If you move house you must contact us online to arrange for the service to be transferred to a new collection route. You must provide us with 6 weeks’ notice. It is your responsibility to transfer the bin to the new location.

You can transfer the service to an address within the Council area with the exception of those households who may use the service provided by Tiphereth / Colinton Community Compost. If you are moving outwith this area, you should leave the bin at the current address for the new householder to use. No refund will be issued.

Do you have any comments about this page?

Help us improve edinburgh.gov.uk

  • The City of Edinburgh Council will only use this email address to respond to any issues raised.