Ask for help or complain about education
If you need advice or wish to complain about one of our services, please contact the school, community centre or service directly in the first instance.
You can also contact the Education Advice and Complaints Service at the contact details below.
Download complaints procedures and policies below.
Write to or email us if your complaint has not been resolved locally to your satisfaction. We will acknowledge your complaint and an Investigating Officer will contact you.
Following an investigation we will send you a letter to tell you
- the conclusions drawn
- any action taken or proposed
- any further action you may take
- the outcome of the investigation
- the reasons behind the conclusions.
We learn from complaints and take action to adjust services.