Downloads: Benefits
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Electronic communications
DIRECTION OF THE CHIEF EXECUTIVE OF THE CITY OF EDINBURGH COUNCIL UNDER THE HOUSING BENEFIT AND COUNCIL TAX BENEFIT (ELECTRONIC COMMUNICATIONS) (MISCELLANEOUS BENEFITS) ORDER 2006
- Electronic Communications
(PDF) - Size: 15.55 KB
- Estimated download time: (56k = 3 secs)
Revenues and Benefits annual performance report 2010/11
Revenues and Benefits annual performance report 2010/11
- Revenues and Benefits annual performance report 2010/11
(PDF)
- Size: 51.12 KB
- Estimated download time: (56k = 8 secs)
Council tax and housing benefit customer survey 2011 results
Council tax and housing benefit customer survey 2011 results
- Council tax and housing benefit customer survey 2011 results
(PDF)
- Size: 100.86 KB
- Estimated download time: (56k = 15 secs)
Communications strategy
Revenues and Benefits Division Communications Strategy
- Communications strategy
(PDF)
- Size: 59.28 KB
- Estimated download time: (56k = 9 secs)
Contact centre service standards
Revenues and Benefits Division Contact Centre Service Standards
- Contact centre service standards
(PDF)
- Size: 39.45 KB
- Estimated download time: (56k = 6 secs)
Housing benefit and Council tax benefit service standards
Revenues and Benefits Division Housing Benefit and Council Tax Benefit Service Standards
- Housing benefit and Council tax benefit service standards
(PDF)
- Size: 39.1 KB
- Estimated download time: (56k = 6 secs)
Public counter service standards
Revenues and Benefits Division Public Counter Service Standards
- Public counter service standards
(PDF)
- Size: 41.48 KB
- Estimated download time: (56k = 7 secs)
Accounts receivable service standards
Revenues and Benefits Division Accounts Receivable (Miscellaneous Debts) Service Standards
- Accounts receivable service standards
(PDF)
- Size: 37.29 KB
- Estimated download time: (56k = 6 secs)
Revenues and Benefits Contact Centre Customer Survey 2011
Revenues and Benefits Contact Centre Customer Survey 2011
- Revenues and Benefits Contact Centre Customer Survey 2011
(PDF)
- Size: 26.82 KB
- Estimated download time: (56k = 4 secs)
Revenues and Benefits Visiting Team service standards
Revenues and Benefits Division Visiting Team service standards
- Revenues and Benefits Visiting Team service standards
(PDF)
- Size: 98.79 KB
- Estimated download time: (56k = 15 secs)
Overpayments Recovery Team Service Standards
Revenues and Benefits Overpayments Recovery Team Service Standards
- Overpayments Recovery Team Service Standards
(PDF)
- Size: 42.87 KB
- Estimated download time: (56k = 7 secs)
Third Party Authorisation Mandate
24 hour Revenues & Benefits information service
- Third Party Authorisation Mandate
(PDF)
- Size: 28.44 KB
- Estimated download time: (56k = 5 secs)
Council tax and housing benefit customer survey 2011 results (public sector)
Council tax and housing benefit customer survey 2011 results (public sector)
- Council tax and housing benefit customer survey 2011 results (public sector)
(PDF)
- Size: 62.28 KB
- Estimated download time: (56k = 10 secs)
Appeals Team customer service standards
Revenues and Benefits Division Appeals Team customer service standards
- Appeals Team customer service standards
(PDF)
- Size: 37.98 KB
- Estimated download time: (56k = 6 secs)
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