Contact us

Online

You can use our Report it, Request it and Pay it options to contact us online.

To make a suggestion, compliment or complaint, complete the online comment form.

On the phone

To call a service directly you can find the relevant phone number using our services A-Z or phone our switchboard on 0131 200 2000.

Our standard opening hours are Mon - Thurs 8.30am - 5pm and Friday 8.30am - 3.40pm, but see below for variations.

Frequently used service numbers

• Council house repairs (Mon-Fri 8am-8pm)
  0131 200 2345, email: Repairs Direct
• Council tax information (Mon, Weds, Thurs 8.30am- 5pm; Tues 10am-5pm; Fri 08.30am-3.40pm)
  0131 469 5000,  email: Revenues and Benefits
• Library services (Mon-Thurs 10am-8pm; Fri 10am-5pm; Sat 9am-1pm)
  0131 242 8000, email: Edinburgh Libraries
• Road, footpath and street lighting problems (Mon-Fri 8am-8pm)
  0800 23 23 23, email: Clarence
• Rubbish, wheelie bins, bulky uplifts, recycling enquiries, animal health, noise issues, problems with trees or parks (Mon-Fri 8am-8pm)
  0131 529 3030, email: Bulky uplifts, Waste Services
  
• Social Care Direct - adults (Mon-Thurs 8.30am-5pm, Fri 8.30am-3.40pm)
  0131 200 2324, email: Social Care Direct
• Social Care Direct - children and families (Mon-Thurs 8.30am-5pm, Fri 8.30am-3.40pm)
  0131 200 2327, email: Social Care Direct Children and Families

Please note some services are not available until 10am on Tuesdays for staff training purposes.  Check individual service pages using the A-Z contact list for details.

Out of hours and public holidays

If you are calling us outside our standard office hours please use these:

• Emergency social work service
  0800 731 6969 (Freephone)
  (From outside the UK: 00441315538286)
• Noise
  0131 311 3131
• All other emergencies
  0131 200 2000

If you have a general enquiry, email justask@edinburgh.gov.uk

Office Locations

Council Headquarters

City Chambers
High Street
Edinburgh
EH1 1YJ

Administrative Headquarters

Waverley Court                           
4 East Market Street
Edinburgh
EH8 8BG

View these offices on our location map.

Neighbourhood Offices

Use our online directory of Neighbourhood Offices, to find details of your local office.