Housing service standards

Housing Management - Service Standards

During your tenancy and looking after your home

We will offer a range of methods for paying rent and charges, and provide information about this.
You will receive an accurate quarterly statement giving details of your account and transactions.
We will set targets for collecting rent arrears and make sure that arrears are dealt with promptly and effectively. If you have difficulty paying your rent or charges, we will provide advice and always try to come to an arrangement with you. We will try to contact you at least three times before taking legal action.
We will provide clear information about service charges applied to your tenancy.
By keeping to the conditions of your tenancy agreement you will qualify to join our tenant incentive and loyalty programme, Just Rewards.
We will let you know how and who you will need to report a repair or emergency repair to, and give you full information about the service when you become a tenant.
We will inform our contractors of our service standards. Our contractors will ensure their operatives are polite, courteous and clean up after the repair.
You will be consulted if we plan to carry out any major works or refurbishment to your home or estate and we will seek feedback from you at the end of the work to measure satisfaction.
Any gas appliances that we own in your home will be serviced every 12 months and you will be provided with a certificate of service.