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Housing Management - Service Standards

• We want to provide high quality services, but sometimes things go wrong. If we make a mistake, we will try to sort out your complaint on the spot if we can.
• We will provide a formal complaints and suggestions system that is easy to use and publish the complaints and suggestions we receive and how we have dealt with them.
• We will make it easy for you to complain by making our complaints and comments form available at all our offices.
• We will also advise you of what steps you can take if you are still not happy.

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