West end to get new neighbourhood office

Residents, businesses and other Council customers in the west end will soon have easier access to help from the Council when a new neighbourhood office opens on Shandwick Place in August.

The office will provide a base for staff for staff who are responsible for many of the Council's public-facing services, including street cleaning, roads and housing. Although the Council has neighbourhood offices already elsewhere in the city, this project created a more focussed presence in an area where there is a clear need. It is intended to be in place until at least spring 2013.

The building was originally leased by the Council to create a 'one-stop shop' in the west end for tram enquiries. However, the change of the Council administration following the local government elections lead to this alternative proposal.

Councillor Lesley Hinds said: "I listened to feedback from traders in the west end and others in ordering that the plans for the proposed 'tram shop' be withdrawn. This is a better option for using the building and helping to connect important Council services with the people they serve. I am sure the staff and managers involved will use the experience to learn some important lessons about our customer services that can be applied elsewhere in the Council.

"Meanwhile, we are still committed to finding ways of improving communications on the tram project that help those affected by the project and which are also good value for money."

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