Residents to receive updated information on extra bin collections

Some residents will receive letters this week with updates on extra bin collections arranged to help adjust to changes to collection calendars.

A number of households have been issued incorrect information on whether they will be receiving interim collections as the kerbside service moves to a four-day week collection rota.

As part of the changes, additional kerbside bin collections have been scheduled for properties where it is identified that there will be a long period between collections during the transition from the old to the new calendar.

As a result of a data error, some properties have been wrongly advised that they either are or are not receiving an extra collection. Anyone affected will receive a letter with the correct information from Wednesday, before the first interim collections on Saturday (6 October).

Transport and Environment Convener, Councillor Lesley Macinnes, said: “We appreciate that this may cause some confusion amongst residents and apologise for any inconvenience caused.

“Preparations for this change, which affects more than 175,000 households, have been extremely complex and we have endeavoured to keep residents up to date throughout the process. By organising additional bin collections we aim to mitigate any disruption resulting from calendar changes and I can assure anyone who has been wrongly advised that they will receive the correct information in the coming days.”

The move to four-day week collection rotas was agreed as part of the 2018/19 budget, and will result in new collection days for many homes as bins are collected between 6am and 5pm, Tuesday to Friday.

The change will save the Council up to £500,000 as well as ending the collection of kerbside bins from residential estates late in the evening, providing a more consistent collection schedule.

New bin collection calendars will come into use from Monday, 8 October. Residents are encouraged to contact us if they have any questions or issues and can get in touch by emailing or calling on 0131 608 1100 (option 1, then option 9).

Further information

Of the 95,124 properties affected:
•    52,149 were not told about an additional collection they are due
•    39,440 were incorrectly told about an additional collection where there isn’t one for their service
•    3,535 were given incorrect information about the bin type that’s due a collection

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