We want to provide high quality services, but sometimes things go wrong. If we make a mistake, we will try to sort out your complaint on the spot if we can.
We will provide a formal complaints and suggestions system that is easy to use and publish the complaints and suggestions we receive and how we have dealt with them.
We will make it easy for you to complain by making our complaints and comments form available at all our offices.
We will also advise you of what steps you can take if you are still not happy.
