The Housing Service is committed to achieving excellence in all service areas. It is made up of six divisions which work together to achieve our six strategic goals which are:

Strategic Goal 1
To provide excellent quality services which customers choose to use because they believe they represent good value for money.

Strategic Goal 2
To tackle homelessness and support living in the community.

Strategic Goal 3
To support sustainable city growth by developing a housing market that provides quality homes for all.

Strategic Goal 4
To promote safe and well-managed communities within a quality built environment.

Strategic Goal 5
To provide corporate customer services offering a wide choice of access channels.

Strategic Goal 6
To be a customer focused organisation with excellent staff who value partnership working and thrive on continuous improvement.

We are committed to delivering quality services and value for money.

For more information about the Housing Service, please click on the following link to view our Housing Service Plan. To view the Housing Service Plan you will need Adobe Acrobat Reader. You can download it for free by clicking on the following icon:

You can also view the Housing Management performance information online.