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Building Design Services
Review of 2004
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| Below are some of BDS' key achievements in 2004: |
| BDS has two roles within the Council: providing services for Housing and non-Housing properties. Our non-Housing projects include: a new teaching facility at Blackhall Primary School; a new games hall at Liberton High School and a major refurbishment of Warrender Baths. BDS is also the lead consultant in the project for the Education Centre for Community Safety in the Lothians. This project has involved close working with other local authorities and agencies, including the Fire Brigade and Police. This is the first purpose designed, interactive community safety learning centre in Scotland. |
| The Housing section of BDS has completed some 4000 houses in the six main areas of the city. In addition, we've also been involved in maintenance to areas like roofing and security. Work was also carried on several multi storey blocks – three were overclad, three had structural repairs, two were re-roofed and one had a complete window upgrade. |
| What our customers say about our service |
| So you might be asking if BDS has really been effective in their work in 2004? Well this is how our customers scored us: |
| 89% of the customers were satisfied with the overall work carried out by the contractors. |
| 97% of the customers were satisfied with the information supplied to them by the contractors in connection with the work. |
| 99% of the customers said they have received a letter from the contractors informing them of the work to be carried out. |
| Of all the projects completed by BDS, 86% has been carried out on the indicated date.
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| Our customers said that in 95% of the time, the contractors were polite and considerate to them in their homes. |
| For 87% of the time, homes were left in an acceptable condition after work was completed. |
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