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City of Edinburgh Council

Living in tenement flats:
an advisory guide

How can I contact my landlord?
Stair cleaning
Noise
Bicycles
Accommodation standards
Putting out your domestic waste
Rapid Response
Neighbourhood disagreements
Tenancy rights
The Edinburgh Stair Partnership
Communal repairs – resolving the conflicts
Houses in Multiple Occupation
Other useful contacts for students


Is this information for me?
This information is for anyone who lives in, or owns a tenement flat. It is of particular relevance to students, other residents and owner-occupiers but will also be of interest to absentee landlords.

Edinburgh is a city of tenements and the tenement way of life can be one that is environmentally friendly and sustainable. As a resident in a tenement flat you will probably live close to your work and close to local amenities. Tenement living can be very successful, especially if all residents co-operate and show consideration for each other.

Where disputes or problems do arise the City of Edinburgh Council can often assist by using its legal powers to resolve them. Detailed on the following pages are issues that have been raised as a result of tenement living. Both residents and owner/occupiers should be aware of their responsibilities with regard to these issues and of who they can contact for help.

 

How can I contact my landlord?
If you need to find out where an absentee landlord lives, perhaps to discuss common repairs, you should contact:
Registers of Scotland
Customer Services
Erskine House
68 Queen Street
Edinburgh
EH2 4NF
T.: 0131 659 6111
(open between the hours of 10am - 4pm, Monday to Friday)


You may also consult the Electoral Register free of charge by contacting the Assessor's Department on 0131 455 7455. However, this will only tell you who lives in a certain property, and not who owns it.

 

Stair cleaning
If you access your flat via a common stair then it is your responsibility, as a resident, to keep the stair clean and tidy - it is not up to the owner. You should be prepared to clean the stair at least once a week.

Many residents find that a rota system works well. For example, if there are three flats on each landing, you will be responsible for sweeping and washing the landing and the stair down to the landing below once every three weeks. In addition, if there are nine flats in total, you will also be expected to sweep and wash the common passage at the bottom of the stair every ninth week.

This type of rota system is very popular in Edinburgh and usually involves the use of rota cards which are passed from flat to flat in turn. If you receive such a card please make sure that you take your turn cleaning the stair and remember to pass the card on.

Rota cards can be obtained from the City of Edinburgh Council, Environmental and Consumer Services.

 

Noise
You probably think that your tenement has good sound insulation, however, it is still possible to cause disturbance to neighbours by playing music loudly. Please show consideration for other people who live in the same stair as you as they may be elderly, or have young children.

If there are continual problems of domestic noise, Environmental and Consumer Services can become involved and this could lead to prosecution.

Please remember that playing music too loud is a nuisance. Police can treat this as an offence under the Crime and Disorder Act 1998 and they can now enter premises to confiscate the offending noise producing equipment.

Edinburgh has the most liberal licensing hours for pubs and clubs in the whole of Great Britain and many of these pubs / clubs are located below residential flats. Residents can be disturbed by noise, particularly when people leave these establishments at the end of the evening. So, remember to show consideration if you are leaving a pub yourself, and help Edinburgh maintain its late licensing hours.

 

Bicycles
The City of Edinburgh Council is very keen to encourage the use of bikes and has a programme of developing cycleways and other road safety measures for cyclists.

However, please do not store your bicycle on the landing of your tenement property where it can cause an obstruction. Your bicycle could cause an accident and prevent emergency services gaining access to the flats above.

 

Accommodation standards
If you have any problems with your flat being in disrepair, being damp or overcrowded or lacking in washing and cooking facilities, then please contact Environmental and Consumer Services for help. The Department has a responsibility to ensure that private rented accommodation is safe and habitable.

 

Putting out your domestic waste
At the moment, most tenement flats receive a supply of black plastic bags for household refuse. These are collected twice a week. It is very important that you do not put the bags out the night before or on non-collection days.

Refuse bags should be put out on the morning of the collection, on the pavement, by 7.00am. You should tie the bag securely to avoid spillage that can attract pests such as animals or birds.

The City of Edinburgh Council, Environmental and Consumer Services has also started a programme of providing communal bins for tenement properties. As the programme is expanded throughout the city, you will be informed of any new arrangements which affect you. We also provide a special uplift service for the removal of bulky items.

For further information contact: 0131 529 3030.

 

Rapid Response
A Rapid Response service has been established as a back-up to the regular scheduled cleaning operations in Edinburgh. This is a freephone service, where a team of refuse collectors will deal with reports of litter problems and illegal dumping of waste.

Rapid Response Freephone: 0808 100 33 66

 

Neighbourhood disagreements
Edinburgh Community Mediation Project offers help when disagreements occur between neighbours, flatmates etc. This disagreement may be over noise, pestering, rubbish, children, pets, fence or boundaries, damage to property, or indeed other neighbourly conflicts. The project can be contacted on:

Edinburgh Community Mediation Project - Tel: 0131 557 2101


Tenancy rights
The Homeless Assessment and Advice Team provides information, advice and assistance on tenancy rights and responsibilities to both landlords and residents in the private rented sector.

You can visit the Team or telephone them at:

The Housing Department
Level 1
23 Waterloo Place
Edinburgh
Tel: 0131 529 7368


The Edinburgh Stair Partnership
This is the Council's new factoring service for private flat-owners who want to keep their tenements in good condition. When owners join, Housing Officers survey their tenement, produce a report showing the condition of the property and - with the agreement of the owners - can arrange for repairs, collect each share of the cost, supervise the work and pay the contractors.

For more details:
Tel: 0131 529 7234
Fax: 0131 529 7336
Email: esp@edinburgh.gov.uk
Web site: www.edinburgh.gov.uk/esp



Communal repairs – resolving the conflicts
If structural work needs to be done on your property and owners of other flats on your stair will not agree to help you carry out the work, the next stage is to contact Property Management Services who will arrange for a Building Inspector to check the situation. If the work is necessary then a Statutory Notice is issued to all owners on the stair, telling them to have the work completed. If the work has not been started within 28 days of receipt of the Notice, then the City of Edinburgh Council can impose the Notice by appointing a contractor to carry out the work. All affected owners will then be billed their financial share of the repair cost.

Property Management Services - Tel: 0131 529 4594


Houses in Multiple Occupation (HMO)
Houses in Multiple Occupation are essentially shared accommodation including flats, bedsits, lodgings, bed and breakfast premises and other communal accommodation such as student residencies and hostels. Houses within a building which, although separate, share use of a toilet or personal washing facilities, are taken to form part of a single household.

Under the Civic Government (Scotland) Act 1982 (Licensing of Houses in Multiple Occupation) Order 2000, it is mandatory from 1 October 2000 for all HMO's to be licensed. All local authorities must establish a mandatory licensing scheme and all those who are HMO owners must apply for and obtain a licence.

To be classified as a licensable HMO the accommodation must be the only or principal residence of a specified number of people who are not members either of the same family or of one or other of two families.

As from 1 October 2000 the mandatory licensing scheme covers properties with 6 or more people and will reduce annually to the minimum level ie 3 or more.

If your property falls into one of these categories, please contact the Housing Team, Environmental and Consumer Services Department for further information about HMOs.

Tel: 0131 529 3030.


Other useful contacts for students
Elizabeth Beattie (Associate Director)Accommodation Services
The University of Edinburgh
St Leonard's Hall
Pollock Halls
18 Holyrood Park Road
Edinburgh EH16 5AY
Tel: 0131 667 1971

Ms Helen Crocker (Manager)
Student Accomodation, Conference and Lettings
Napier University
219 Colinto Road
Edinburgh
EH14 1DJ
Tel.: 0131 455 4211

Alistair Risk
Hospitality Services Manager
Queen Margaret University College
Clerwood Terrace
Edinburgh EH12 8TS
Tel: 0131 317 3000

Allan Brown
Director of Student Welfare
Heriot Watt University
Riccarton
Edinburgh EH14 4AF
Tel: 0131 449 5111

© The City of Edinburgh Council, City Chambers, High Street, Edinburgh, EH1 1YJ, Gen. Enq: 0131 200 2323, justask@edinburgh.gov.uk