Suggestions and
Complaints
How to make the most of the Education Service
Most users of the Education Service are very satisfied
with the comprehensive range of quality services provided to individual pupils, parents
and other members of the community. However, when problems arise, most are dealt with in
school, in local community education centres or in sections of the Education Department
like Pupil Placements, Transport or Free Meals.
A Local Answer
Please telephone or write to the school, community education
centre or department section concerned - your complaint will be taken seriously.
Further Action
If concerns have not been resolved locally
to your satisfaction, you can ask for advice or make a complaint to the Education
Department Advice and Conciliation Service:
- You can use the Help-line 0131 469 3233.
- You can put the complaint in writing.
- You can call to the office at Wellington Court, 10 Waterloo Place, Edinburgh to discuss
the matters which are causing concern.
An information leaflet will be sent out on request. Following an investigation by the
Advice and Conciliation Service, a full reply will be sent telling you:
- The outcome.
- The conclusion.
- The reasons behind the conclusion.
- Any action taken or proposed.
- Any further action you may like.
The Education service learns from complaints and where complaints are justified takes
appropriate action to adjust services.
If you would like further information on making suggestions or complaints see the
links below or contact the Advice and Conciliation Service (telephone number above).
How to Make the Most of the
Education Service
Advice and Conciliation Annual Report 2003
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